Romeo & Juliette Laser Hair Removal Reviews

Amazing customer service. Always pleasant and very knowledgeable. I've been coming here for years. Hands down the best in Manhattan.

I’ve been coming here for years. Simply just love this place. The owners and staff are awesome.

10/10, In love with this place! The hospitality and service completely reflect its prime location. I would definitely recommend R&J to anyone that is interested in investing in skincare with undeniable results. Thank you R&J team for all that you do!!!

It’s the best place for hair removal in NYC. It’s truly painless, incredibly clean, and the staff is amazing.

I rarely write reviews, but this one is long overdue. I first became a client at Romeo & Juliet Laser in 2007 when I began my laser hair removal journey, and from the very beginning I felt I could completely trust them. To be very honest, I am an extremely hairy person — I had thick, dark hair (sometimes 3 hairs coming from a single pore). It was something that made me self-conscious for years. I finally decided to go for it and treated my legs, stomach, underarms, bikini, and even my butt. It was one of the best decisions I have ever made. Fast forward to 2026, and I recently returned for a complete bikini and upper lip because I trust them dearly. When it comes to something this personal, I would only choose Romeo & Juliet. Their kindness, expertise, and professionalism truly compare to none. The staff has always made me feel comfortable, respected, and cared for. Over nearly 20 years, they have genuinely changed my life. I no longer have to feel embarrassed about stubble, dark hair spots, ingrowns, or rashes. This place gave me confidence and freedom I didn’t have before. Thank you, Romeo & Juliet Laser — forever grateful 💖 Melissa

R&J is THE BEST! Wouldn't trust anyone else with my 15 yr old daughter! I have known Chris and Ulya for 20 years and when my teenage daughter began asking for laser hair removal, there was only ONE place in my mind that she could go! We made the 1 hour and 15 min drive for her first session and they were wonderful! When you walk out of the elevator, the space is beautiful and calming! They talked my daughter through her concerns/fears, they chose the right laser for her (so we have fewer more productive sessions) and best of all...they weren't in a hurry! They gave her the time she needed to get through her first session! They truly CARE for their clients! Don't waste your time or money anywhere else... ROMEO & JULIETTE is the most experienced and professional laser hair removal spa in the country!

Services were great. The staff were professional and courteous. The manager came to speak with me several times to see how I was doing. He went over what the process would be and explain how long would take. Overall as a first time customer, I am pretty satisfied with the process. I want to say even though the session is finished unless it is for another procedure or to introduce a friend, they have done a fantastic job. Thank you!

Amazing service and results, they truly care!

Romeo & Juliette is incredible. The team is professional, thorough, and detail-oriented from start to finish. They take the time to explain everything and make you feel completely comfortable. What really impressed me is their expertise with all skin types. I have very fair skin, and they tailored the treatment specifically to me! You can tell they genuinely care about both the experience and the results. Highly recommend!!

The Gold Standard for Laser Hair Removal on Melanin-Rich Skin After years of disappointing laser hair removal experiences elsewhere, I finally found what I was looking for at Romeo and Juliet—and the results speak for themselves. From my very first consultation, I knew this practice was different. They didn’t rush through a sales pitch; instead, they took genuine time to answer every single question I had about treating pigmented skin safely and effectively. As a Black woman who had been burned (literally and figuratively) by providers who didn’t understand how to work with melanin-rich skin, this comprehensive approach immediately put me at ease. They explained the technology, the process, and what realistic results I could expect with the kind of clinical expertise and cultural competency that’s rare to find in this industry. What truly sets Romeo and Juliet apart is the consistency of care across every session. Each appointment has been an absolute delight—not just professional, but genuinely thoughtful. The staff takes time to explain what they’re doing and why, helping me understand the science behind my results rather than just going through the motions. This level of education and attention to detail is what premium service should look like. The results? Exceptional. I haven’t shaved between sessions, and I’m seeing only very light hair growth in hormonal areas—nothing like my previous laser experiences where hair would return as if I’d never been treated at all. This is the first time I’ve achieved the lasting results that laser hair removal promises but so rarely delivers. The owners and their entire team have clearly been selected with intentionality. Every staff member upholds the practice’s impeccable standards, creating an environment where you feel valued, respected, and in expert hands. This isn’t just technical skill—it’s the rare combination of clinical excellence and genuine care that makes Romeo and Juliet the clear leader in NYC laser hair removal. If you’re looking for a practice that truly understands how to deliver results on pigmented skin with the sophistication and service you deserve, this is it.