Romeo & Juliette Laser Hair Removal Reviews

Well, technically I didn’t use this service but my wife did and she couldn’t be more happy. She has tried numerous spots for a particular hair treatment and she has had no luck finding a place that could help her. She found Romeo and Juliette on the internet and is beyond happy they had what it took to take care of her. I’m not familiar with the details of exactly what she did but I am absolutely aware of happy happy she is. Thank you everyone at Romeo and Juliette for taking care of her. She (and myself) are super appreciative.

My experience with this business has been first rate from the first telephone call of inquiry to the decision to trust their expertise and services. I have have used multiple services consecutively based on my satisfaction with the results and the level of professionalism and warmth from the team of professionals who work here. One of the many qualities about this company that I appreciate is that the owners make sure that they keep their state of the art equipment in first rate condition and the premises are immaculate. In addition, they are engaged in active professional development to keep abreast of the technological advancements and best practices standards. Since the Pandemic, they have taken great care and precaution to ensure a safe and clean environment for the safty and welfare of their clients and themselves. The level of thoughtfulness continues to be appreciated. I also appreciate how knowledgeable all team members are about the services and the fact that realistic expectations based on age, genetics and health are considered when discussing treatment plans. In essence they do not over promise and under deliver. Everything is transparent. I wholeheartedly recommend Romeo and Juliet in general, but in particular, I have been fortunate to work with Lily, who is not only a consummate professional, but a genuinely wonderful human being. Those qualities are rare within this business sector in general, but in particular, there is consistency among the entire staff.

Horrible experience, in 2018-2019 spent about $10,000 between me and my fiancé to get laser hair removal her: arm pits, legs, butt, full genital areas …. Me: full genital areas …..doesn’t work still growing hair and we spent $10,000 on PERMANENT HAIR REMOVAL! We did all this PRE COVID and I Spoke to owner about this and his wife and they didn’t seem to care. I asked him for even a partial refund and he basically told me no, he said we would have to come back in, but We already had over 12 treatments so how would coming back in do anything??? We went in over 12 times and still hair growing. Not to mention how painful it is on top of everything (would have been worth the pain if it worked but it didn’t work)…Now that covid is over I wanted to post this because no follow ups after covid or anything from the owners after I called him and complained to him (exactly what I’m typing now) they know me and my fiancé had these issues. They blamed it on our hair isn’t dark enough, (why would you take $10,000 from someone if you knew it wouldn’t work on lighter hair??) then they said they had a laser for people with lighter color hair and we even did that and still hair growth. It’s sad when u spend that amount of money for a service that doesn’t work. If You spend $10,000 for Permanent hair removal, then you should get what u paid for. UPDATE!!!! A MONTH AFTER WRITING THIS REVIEW….. STILL NO ANSWER!!!!!

I have nothing but WONDERFUL things to say about Romeo and Juliet laser center!! My experience started with an inquiry after having a horror story at a different popular NYC salon that offers laser treatments. The first conversation was very impressive because instead of rushing me in to get a service Christian asked for photos of what the damage was and then recommended I start using topical treatments to heal the situation before I begin the process at R&J. At my initial visit I actually did not get lasered because the wonderful manager felt like my skin needed more time to heal before starting my sessions at R&J and I paid nothing for that visit! I'm about four sessions in now and everything has been amazing Ullia ( I hope I spelled that correctly) has been nothing but a gem from the very first day I met her. The staff there really are invested in seeing results not just taking money and every visit I feel more confident about the final results of my under arms afterward. They come highly recommended (especially if you have darker skin) and every recommendation is correct they are the best in NYC! This is coming from someone who's tried a popular Instagram famous salon with terrible results and the team at R&J have been able to almost completely correct the other salons mistake. I'm four sessions in and the hair regrowth for my underarms barely poke through the surface, when they do the hair is very very thin. Forever grateful and highly recommend R&J for your laser needs!

PLEASEw STAY AWAY! My last review was removed even though I am a real customer and have pictures of how traumatized my skin was after using them. The entire staff is very unprfessional, to the point where while getting BIKINI laser the tech ignored all of my compaints of pain, causing bad scabbing, and even called me ‘dramatic’ and that I was ‘wasting’ her time. Also, they charge you way more than competitors, and also charge you up front for sessions but get very aggressive and rude when you request a refund for the sessions you havent used. For example, in addition to my traumatic experience, I also am moving out of town for a job and they have sent rude emails claiming they dont do refunds for unused sessions, which is illegal. They will ignore your calls if anything goes wrong and have zero compassion. Please, please, go somewhere else if you can. Do not let these people scam you and mistreat you!

The staff at Romeo and Juliette are top notch! The care and attention to detail each technician provides is so special. They take extreme care in making your experience one that is personal and satisfying. The owner Christian Karavolas is such the consummate professional-he always makes sure you leave feeling great and that your goals are accomplished. I recommend this place highly to anyone wanting a job that is nothing less than the best! They are my favorites in New York City!! Love you guys!!

Romeo & Juliette Laser had changed my life for the better! I had a birthmark on that side of my face and was always self conscious about it, ever since I started my package I grew more confidence with every passing session. Before I wouldn’t be able to speak to people without being insecure of the possibility they may judge me, now I don’t have to worry about that because it’s completely taken care of thanks to R&J. They really care about your progress but also about you, I am forever thankful and could not be more happier!

R&J is simply the best. You absolutely get what you pay for and that at R&J is a consistent high quality service every single visit. The owner, Chris, met with me to discuss the areas, and it just felt incredibly authentic. There were no gimmicks or sales pitch just a conversation on how he and his staff wanted to achieve maximum results, and they have! Nearly a few months in the results are outstanding. This is in large part to the incredible, Anna, who is not only extremely thorough but also warm, inviting and caring. I could not be a happier client. Keep up the great work, Chris and team!

I always have a wonderful experience at NY Romeo & Juliette Laser Hair Removal. Everyone is very friendly and professional and they always give great recommendations for my skin. I highly recommend this to anyone looking for laser treatments.